1. Information We Collect

Information You Provide:

• Account Information: Name, email address, phone number, profile photo
• Business Information (Partners): Business name, address, category, description, images, operating hours
• Payment Information: Credit/debit card details (processed securely by our payment provider)
• Location Data: Your city, postal code, or GPS coordinates (if you enable location services)
• Communications: Messages sent through the platform, reviews, feedback
• Booking Details: Service preferences, appointment times, special requests
• Messaging Data: Conversations and messages exchanged between you and business Partners through the in-app messaging system
• Gift Card Data: Sender/recipient names, emails, personal messages, and gift card amounts when you purchase or receive a gift card
• Subscription Preferences: Deal subscription type (monthly surprise, category-specific, budget box), category and budget preferences, delivery schedule
• Deal Alert & Waitlist Data: Alert preferences, saved search criteria, and waitlist entries for sold-out or upcoming deals
• Happy Hour Data: Favorited happy hours, liked happy hour posts, and browsing activity on happy hour listings
• Success Story Submissions: Business name, owner name, story content, photos, quotes, metrics, and consent-to-publish preferences
• Suggestion Box Data: Submitted suggestions, upvote activity, and suggestion category preferences
• Referral Data: Your referral code, businesses you've referred, and referral reward tracking

Information Collected Automatically:

• Usage Data: Pages viewed, features used, time spent on platform, deals viewed, bookings made
• Device Information: Device type, operating system, browser type, IP address
• Cookies & Similar Technologies: Session data, preferences, analytics, dark mode settings
• Location Information: Approximate location based on IP address, GPS coordinates (with permission)
• Payment Information: Handled securely by Stripe; we do not store card details
• Review & Video Data: When you upload reviews, videos, images, or media content, metadata including timestamps and device information is collected
• Points & Rewards Data: LOBO Points earned, rewards redeemed, referral interactions, achievement milestones
• Video & Comment Data: Videos watched, liked, commented on, and engagement metrics on Biz Feed posts
• Withdrawal & Banking Data: For Partners with Stripe Connect accounts, bank account details and payout preferences (managed securely by Stripe)
• QR Code Scan Data: Booking QR codes scanned for check-in or redemption verification
• Featured Listing & Visibility Boost Data: Impressions, clicks, and performance metrics for paid featured deals and visibility boosts

Information from Third Parties:

• Social media profile information (if you connect social accounts)
• Payment verification data from payment processors
• Business verification information from public records

2. How We Use Information

We use your information for the following purposes:

Service Delivery:

• Create and manage your account
• Process bookings and payments
• Facilitate communication between users and Partners
• Send booking confirmations and service reminders
• Provide customer support

Platform Improvement:

• Analyze usage patterns to improve features
• Develop new services and functionality
• Test and troubleshoot technical issues
• Personalize your experience based on preferences

Marketing & Communications:

• Send promotional offers and deal notifications (with your consent)
• Share updates about new features or services
• Request reviews and feedback
• Send newsletters (you can unsubscribe anytime)

Safety & Security:

• Detect and prevent fraud or abuse
• Verify business and user identities
• Enforce our Terms of Service
• Comply with legal obligations

Review & Community Content:

• Display verified customer reviews and ratings on business profiles
• Moderate user-generated content for safety and quality
• Share review data with business Partners to improve services
• Use aggregated review data to identify trends and recommendations

Points, Rewards & Personalization:

• Track and display LOBO Points earned through bookings and reviews
• Manage Rewards Shop inventory and redemption eligibility
• Track referral rewards and bonuses
• Personalize deal recommendations based on booking history
• Communicate Premium subscription status and expiry dates
• Calculate Achievement Points and respect-level badges for partners

Messaging & Community Features:

• Facilitate direct messaging between users and business Partners for booking inquiries and support
• Display conversation history and message status (read/unread)
• Enable pinning and organization of important conversations
• Process and display video comments and likes on the Biz Feed
• Show happy hour likes, favorites, and engagement activity

Gift Cards, Subscriptions & Alerts:

• Process gift card purchases and deliver gift cards to recipients
• Manage deal subscription preferences and deliver curated deals based on your plan
• Send deal alert notifications based on your saved preferences
• Notify waitlisted users when spots become available on sold-out deals
• Track gift card redemption status and expiration

Suggestions & Success Stories:

• Collect and display community suggestions and upvotes on the Suggestion Box
• Review and moderate Success Story submissions for publication
• Display published Success Stories to inspire other businesses and users
• Track suggestion status through the review pipeline (New → Under Review → Planned → Implemented)

Partner Payouts & Featured Listings:

• Process Partner withdrawals via Stripe Connect to linked bank accounts
• Track featured deal performance (impressions, clicks) for paying Partners
• Manage visibility boost purchases and expiration (gold border, spotlight, featured badges)
• Generate QR codes for in-store promotions and booking check-ins

3. Sharing Information

We do not sell your personal information. We only share information in the following limited circumstances:

With Partners:

• When you book a service, we share your name, contact information, and booking details with the Partner
• Partners can only use this information to provide services you've booked

With Service Providers:

• Stripe (Payment Processor): All payment information is processed through Stripe. We do not store your card details. Stripe securely handles payment processing and may use your information according to their Privacy Policy
• Cloud hosting services (for data storage)
• Email service providers (for communications)
• Analytics providers (to understand platform usage)

For Legal Reasons:

• To comply with legal obligations, court orders, or government requests
• To protect our rights, property, or safety, or that of our users
• In connection with legal proceedings or investigations

Business Transfers:

• In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner

With Your Consent:

• When you explicitly agree to share information with third parties
• When you post public reviews or content on the platform (visible to all users)
• When you enable video/image sharing features

Anonymized & Aggregated Data:

• We may share anonymized, aggregated data (e.g., trending deals, popular categories) with partners and third parties without consent
• This data cannot be used to identify individuals and has been de-identified

4. Data Security

We implement industry-standard security measures to protect your information:

• Encryption of data in transit and at rest
• Secure payment processing through Stripe (PCI DSS Level 1 compliant)
• Card details are never stored on our servers—Stripe handles all payment data securely
• Regular security audits and monitoring
• Access controls limiting who can view your information
• Staff training on data protection practices

Stripe Security: Stripe is certified PCI DSS Level 1 compliant, meeting the highest standard for payment card security. For more information about how Stripe protects your payment information, visit stripe.com/security.

Review & Media Security: User-generated reviews and media are stored securely and moderated for harmful or inappropriate content. Public reviews are visible to all platform users but are linked to verified purchase history only.

Points & Rewards Data: LOBO Points, reward redemptions, and referral data are stored securely. Points are account-specific and cannot be transferred to other accounts.

Messaging & Conversation Security: In-app messages between users and Partners are stored on our servers and encrypted in transit. Messages may be reviewed for safety and policy compliance. Do not share sensitive information (e.g., full card numbers, passwords) through in-app messaging.

Withdrawal & Stripe Connect Security: Partner bank account details for withdrawals are managed entirely by Stripe Connect. LOBO does not store full bank account numbers — we only retain a reference to the Stripe Connect account. Stripe handles all payout security in accordance with their compliance standards.

Success Story & Suggestion Data: Submissions to the Suggestion Box and Success Story forms are stored securely. Success Stories are only published with your explicit consent. You may request removal of your published Success Story at any time.

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Portability: Request your data in a structured, machine-readable format
• Opt-Out: Unsubscribe from marketing communications at any time
• Object: Object to certain processing of your information
• Restrict: Request restriction of processing in certain circumstances

Review & Reputation Rights: You may request removal of your reviews under specific circumstances (false claims, privacy violations, duplicates). Partners can respond to reviews with their perspective.

To exercise these rights, contact us at privacy@lobo.com. We will respond within 30 days.

6. Data Retention

We retain your information for as long as necessary to provide our Services and comply with legal obligations:

• Account information: Until you delete your account, plus 90 days
• Booking history: 7 years (for financial and legal compliance)
• Payment information: Not stored on our servers (handled by payment processor)
• Communications (messages): Until account deletion or upon request
• Gift card records: Until redemption or expiration, plus 90 days
• Subscription preferences: Until subscription cancellation or account deletion
• Suggestion Box submissions: Retained indefinitely for product improvement tracking
• Success Story submissions: Until withdrawal of consent or account deletion
• Deal alert & waitlist data: Until the deal expires or you remove the alert
• Withdrawal records: 7 years (for financial and tax compliance)

After these periods, we securely delete or anonymize your information.

7. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Keep you signed in
• Remember your preferences
• Analyze how you use our platform
• Show relevant deals based on your location and interests

You can control cookies through your browser settings, but some features may not work properly if you disable them.

8. Children's Privacy

Our platform welcomes users of all ages to browse and book deals. However, certain features require age restrictions:

• Users of any age may browse deals and use the platform with parental consent if under 13
• Users must be 18+ to create an account and book services independently
• Users must be 18+ to register as a business Partner and create deals

For users under 13, we require verifiable parental consent before collecting personal information. Parents can contact us at privacy@lobo.com to review, update, or delete their child's information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure adequate protections are in place for such transfers through:

• Standard contractual clauses
• Privacy Shield frameworks (where applicable)
• Other legally approved mechanisms

10. Changes to Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or prominent notice on our platform at least 30 days before taking effect.

Continued use after changes indicates acceptance of the updated policy.

Last Updated: July 8, 2026

11. Contact Us

For questions about this Privacy Policy or to exercise your privacy rights, contact us at:

Email: privacy@lobo.com

Support: lobosupport1@gmail.com

We aim to respond to all inquiries within 30 days.